Tools / CX & Support

CX & Support Tools

49 tools used by top eCommerce brands

Gorgias logo
Gorgias★ Preferred
One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.
24,178
customers
TalentPop logo
TalentPop★ Preferred
TalentPop builds and manages high-performing customer support teams for e-commerce brands. We combining AI + trained agents to reduce costs, improve response times, and increase customer satisfaction.
794
customers
Zendesk logo
Zendesk
Enterprise customer service platform with ticketing, chat, and knowledge base.
14,989
customers
Intercom logo
Intercom
Conversational support platform with live chat, bots, and help center.
5,505
customers
Reamaze logo
Reamaze
Customer support and live chat platform built for eCommerce with Shopify integration.
4,006
customers
Tapcart logo
Tapcart
Drag-and-drop "Shopify for mobile apps" with real-time Shopify sync.
2,670
customers
Richpanel logo
Richpanel
Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.
2,355
customers
Help Scout logo
Help Scout
Customer communication platform with shared inbox, knowledge base, and live chat.
1,187
customers
Gladly logo
Gladly
Customer service platform that treats customers as people, not tickets.
285
customers
Termly logo
Termly
Privacy compliance platform for generating policies, cookie consent, and GDPR compliance.
45
customers
FUEGO logo
FUEGO
AI-native mobile commerce platform for iconic brands.
30
customers
Tidio logo
Tidio
All-in-one customer experience solution with live chat, Lyro AI chatbot, and ticketing.
25
customers
Ada Support logo
Ada Support
AI-powered customer service automation platform.
23
customers
Remarkable AI logo
Remarkable AI
1:1 customer support service leveraging AI, existing tools, and dedicated customers.
22
customers
HelpDocs logo
HelpDocs
Knowledge base software for creating self-service support documentation.
22
customers
Superfans.io logo
Superfans.io
Mobile apps for VIP access, exclusive content, and loyalty perks.
18
customers
Siena AI logo
Siena AI
World's first empathic AI customer service platform designed for commerce.
17
customers
Brandwise logo
Brandwise
Shows all brand comments and messages in one place with AI moderation.
16
customers
Springboard logo
Springboard
Customer support and helpdesk platform for eCommerce brands.
10
customers
Hark logo
Hark
Video-first customer support letting customers record and share their issues.
7
customers
DigitalGenius logo
DigitalGenius
AI-powered customer service automation for eCommerce brands.
7
customers
Chatra logo
Chatra
Live chat and chatbot platform for eCommerce customer engagement.
5
customers
Retently logo
Retently
NPS and customer satisfaction survey tool for measuring loyalty.
4
customers
Cavalry.ai logo
Cavalry.ai
AI agent operating system that resolves customer issues without rigid workflows.
3
customers
Zowie logo
Zowie
AI-powered customer service automation for eCommerce.
3
customers
StateSet AI logo
StateSet AI
AI-powered customer support automation for eCommerce operations.
3
customers
Venn Apps logo
Venn Apps
Managed mobile app service for Shopify with design flexibility.
3
customers
Flyweight logo
Flyweight
AI chatbots that understand your Shopify store, mirroring brand tone across 50+ languages.
1
customers
Willdesk logo
Willdesk
All-in-one customer service app with live chat, FAQs, and order tracking.
1
customers
HelpCenter logo
HelpCenter
FAQ page builder and help center for Shopify stores.
1
customers
OpenDesk logo
OpenDesk
Customer support tool for e-commerce brands with AI-powered 5-minute setup.
0
customers
Zipchat AI logo
Zipchat AI
AI chat assistant for eCommerce customer support and sales.
0
customers
Channel Talk logo
Channel Talk
All-in-one business messenger for customer support and marketing.
0
customers
Juphy logo
Juphy
Social media customer support and engagement management platform.
0
customers
Onepilot logo
Onepilot
Outsourced customer support with trained agents for eCommerce brands.
0
customers
MobiLoud logo
MobiLoud
Converts websites into full-featured mobile apps without limitations.
0
customers
Shopney logo
Shopney
No-code Shopify mobile app builder with push notifications.
0
customers
MageNative logo
MageNative
No-code Shopify mobile app builder with personalized offers.
0
customers
NAPPS Mobile App Builder logo
NAPPS Mobile App Builder
Mobile app builder for Shopify stores.
0
customers
Appbrew logo
Appbrew
Mobile app development platform for Shopify brands.
0
customers
Flyweight AI Chatbot logo
Flyweight AI Chatbot
AI chatbot for automated customer support and engagement.
0
customers
SmartBot logo
SmartBot
AI-powered chatbot for customer service automation.
0
customers
SurveySensum logo
SurveySensum
Customer feedback and satisfaction survey platform.
0
customers
Yagi Address Edit Helper logo
Yagi Address Edit Helper
0
customers
Yagi Address Edit Helper logo
Yagi Address Edit Helper
Customer address editing and validation tool for Shopify.
0
customers
AI Visibility Checker logo
AI Visibility Checker
AI Mention You is an AI search visibility platform that analyzes how often and in what context your brand or website is mentioned by AI assistants such as ChatGPT and other generative AI tools. The tool helps brands monitor AI-driven responses, track visibility scores, and uncover opportunities to improve AI search presence. Its analytics and prompt insights allow teams to optimize content and better position themselves in the evolving landscape of AI search.
0
customers
LLMClicks.ai logo
LLMClicks.ai
LLMClicks.ai is the AI visibility tracker for agencies. Monitor brand mentions in ChatGPT, Perplexity, and Google AI. Run 120-point audits, map queries to content, benchmark competitors, and optimize for AI search results that drive real traffic.
0
customers
Twozo CRM logo
Twozo CRM
Twozo CRM is an AI-powered platform designed to help businesses scale with clarity, speed, and smart automation. Driven by a vision to blend human ingenuity with intelligent agents, Twozo equips teams with a holistic view of their pipeline and real-time insights to take proactive action. From simplifying complex workflows to accelerating decision-making, Twozo empowers organizations to focus on what truly drives growth. Built for businesses of all sizes and industries, the platform supports sales, service, and marketing teams with tools that are intuitive, responsive, and results-oriented, available across web, Android, and iOS.
0
customers
Unified logo
Unified
Unified.to is real-time integration infrastructure for B2B SaaS and AI-native products. We provide category-specific unified APIs (CRM, Accounting, HR, Messaging, Storage, and more) that connect to 400+ SaaS platforms across 25 categories, without storing or caching customer data. Built for both application backends and AI agents, Unified includes a unified API surface per category and a managed MCP server, so your product or LLM can securely read and write data from 400+ providers in real time. For ecommerce platforms, agencies, and SaaS tools serving DTC brands, Unified lets you: \- Connect to Shopify, Stripe, HubSpot, Klaviyo, Google Drive, QuickBooks, and more \- Read and write data in real time from the source API \- Support custom fields and provider-specific fields \- Handle OAuth, tokens, retries, and rate limits without custom integration logic No data storage. No polling delays. Usage-based pricing. Built for teams that need reliable integrations at scale.
0
customers

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CX & Support Tools for eCommerce | DTCXperts | DTCXperts