Tools/CX & Support/Help Scout

Help Scout

CX & Support1,187 customers

Customer communication platform with shared inbox, knowledge base, and live chat.

Overview

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

Help Desk

Screenshots

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Pricing

Standard plan starts at $22/month and includes a beacon help widget and automated workflows, while the Pro plan at $65/month adds AI Drafts and tiered discounts.

Basic

$22/month

50 Contacts per Month
Inbox with All Channels
Docs Knowledge Base
Help Widget with AI Answers
Unlimited AI Drafts
Basic Reporting

Standard

$65/month

100 Contacts per Month
Multiple Inboxes and Docs Sites
API and 100+ Integrations
Advanced Reports
CSAT Ratings
Customer Properties

Professional

Not specified

100 Contacts per Month
Salesforce, Jira, HubSpot Apps
Custom Fields
Advanced Permissions
Advanced Views & Workflows
Restricted Docs Sites

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Interested in Help Scout?

Let us help you evaluate if Help Scoutis the right fit for your brand. Talk to an operator who's used it firsthand.