Zendesk

Enterprise customer service platform with ticketing, chat, and knowledge base.

Overview

Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Help Desk

Screenshots

Pricing

Zendesk’s Suite Team plan starts at $55/month, providing a ticketing system and AI agents, with the Suite Professional plan at $115/month adding prebuilt analytics dashboards and multiple ticket forms.

Support Team

$25/mo

Ticketing SystemEmailContact Form and Web WidgetPrebuilt Analytic DashboardsPrebuilt Apps and IntegrationsOnline Support

Suite Team

$69/mo

AI AgentsPhone Support with Call RoutingGoogle Analytics for Help CenterMessaging with Live Chat CapabilitiesProactive Messaging to CustomersAutomated Phone Ticket Creation

Suite Professional

$149/mo

Live and Custom AnalyticsSkills-Based RoutingSide ConversationsCustomer Satisfaction Ratings & SurveysService Level Agreements (SLA)Data Location Options