Tools/CX & Support/Hark

Hark

CX & Support7 customers

Video-first customer support letting customers record and share their issues.

Overview

Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.

Help Desk

Screenshots

Hark screenshot 1

Hark screenshot 2

Hark screenshot 3

Hark screenshot 4

Hark screenshot 5

Hark screenshot 6

Pricing

Hark Intake is priced at $500/month and provides API integration, secure sharing, and multi-model data visualization, while Hark Insights is free for basic reporting.

Hark Starter

$500/mo

AI TranscriptionRule Based TaggingBasic ReportingUp to 5 Workflows for SupportBasic SurveysUnlimited Users

Hark Grow

$1,150/mo

Dedicated Slack Channel for SupportSentiment AnalysisAI Summaries for Each ResponseAdvanced Surveys (Including NPS)Survey VisualizationSecure Sharing

Hark Scale

?/mo

Insight ReportingCustomized Voice of Customer FrameworkAutomated Stakeholder EmailCustomer Voice SynchronizationNPS Promote Feature

Similar Tools

One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.

Enterprise customer service platform with ticketing, chat, and knowledge base.

Conversational support platform with live chat, bots, and help center.

Customer support and live chat platform built for eCommerce with Shopify integration.

Drag-and-drop "Shopify for mobile apps" with real-time Shopify sync.

Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.

Interested in Hark?

Let us help you evaluate if Harkis the right fit for your brand. Talk to an operator who's used it firsthand.