Tools/CX & Support/Gorgias

Gorgias

CX & Support24,178 customers★ Preferred

One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.

Overview

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Customer Experience

Key Highlights

✓Popular helpdesk solution for D2C brands

✓Unified ticket management across channels

✓Integrated eCommerce capabilities (order editing, subscriptions, refunds)

✓Profile enrichment with customer context data

Screenshots

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Pricing

Gorgias’ Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.

Starter

$10/mo

3 User Seats
Support Performance Statistics
SSO
Email only Support Channels
Live Statistics
50 Billable Tickets per Month

Basic

$50/mo

500 User Seats
Support Performance Statistics
SSO
Team Management
Email + Live Chat
300 Billable Tickets per Month

Pro

$300/mo

500 User Seats
Support Performance Statistics
SSO
Team Management
User Permissions
2,000 Billable Tickets per Month

FAQs

Can Gorgias automate common support tasks?+

Does Gorgias integrate with other ecommerce tools?+

How does Gorgias improve customer engagement?+

Is Gorgias suitable for growing ecommerce brands?+

How does Gorgias pricing work?+

Can Gorgias personalize responses for each customer?+

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Interested in Gorgias?

Let us help you evaluate if Gorgiasis the right fit for your brand. Talk to an operator who's used it firsthand.